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Views & Interviews

Q&A: Talking to Ranjit Goel, Chairman & Managing Director,
Best Western Resort Country Club

June 2013

Ranjit Goel is Chairman & Managing Director of Best Western Resort Country Club, Gurgaon. Ranjit is an Electrical Engineer and graduated from BITS Pilani in 1954. He has held senior marketing and management positions in reputed national and international companies.

This techno-entrepreneur on a mission always wanted to work on a project that was environment friendly and it wasn’t long before Ranjit made his move into hospitality – Best Western opened its doors to guests in 1990.

We talk to Ranjit Goel about Best Western Resort Country Club and what makes it different.

Q: How were you drawn to the hospitality business? 

A: I always wanted to be in the hospitality business, where I could interact with people. So when the countdown began on my voluntary retirement, I saw something bright on the horizon: a country club project – and an opportunity to realize my dream. I made my first move in 1989, when I picked up fifty acres of land; the next year saw me investing all my time and energies to make sure my dream club was commissioned within schedule. I’m really proud to say that we launched well within our deadline: September 1990.

Q: Why is being children-friendly important to you?

A: Answering this question does remind me of a series of incidents at my club in the city, which had time restrictions for children.  I guess most clubs have a rule for children in terms of age, timings and access to club facilities. This hurt me, especially when my wife and I would be with our friends at the bar, or dining area and our children had to wait at the parking lot, in our car. I wanted to change all that with a club that would be children-friendly.

Don’t you think a club should offer a lot more in terms of fun facilities? I’m talking about activities around open spaces and outdoors – horse rides, camel rides … even golf for kids.

Q: Can you give us an overview of the facilities at the club?

A: The scale here is big, really really big. We have 120 deluxe double bedroom units/suites, 10 conference / banquet halls and the largest party place in Delhi – with a lush green expanse of 5 acres. (If you want to know, the entire second half of the movie Dilwale Dulhania Le Jayenge was shot at the club.) 

Add to that a large children’s playground, garden dining hall, coffee shop, bar-lounge-disco, gym-spa, a practice golf course on site, a mini amusement park and three swimming pools. We also have facilities for adventure games and leisure activities – indoor and outdoor. And to give you a high, we can even arrange hot air ballooning and helicopter joy rides.

Q: What kind of support can you offer on conferences, events and weddings? 

A: To start with, we have 10 state-of-the-art conference / banquet halls, with the latest conference support equipment. This is backed by an experienced in-house team that makes sure your conferences and events are enabled smoothly and efficiently. In addition to core conference support, our team will help you with leisure activities, entertainment and team building exercises. Peripheral event support can include poolside dinners with bar-be-que stations, dance floors and a mini-business centre.

For parties and weddings, our event handling capacity can exceed 2000 guests – we can support this with theme ideas, specially decked environments, ice cutouts, vegetable carvings, bhel-puri stalls, palm readers, astrologers, mehendi stalls and lots of attractions for kids. 

Q: Can you tell us something about membership benefits?

A: Okay, let me start with something that makes a really big difference to our members. We offer a network of more than 4,200 Best Western hotels in 80 countries across the world. Now that’s the world’s largest single brand hotel chain. And here’s what that means – whatever location you choose in the Best Western network you will find the same friendly smiles and treatment when you check in. It’s a warm feeling that’s very very familiar.

Here’s a quick listing of other benefits…

  • Members get a passport to 150 affiliated clubs / resorts in India & abroad
  • All members get 2 rooms FREE (on EP basis) every year, one on their birthday and one on their wedding anniversary
  • Diamond card members are eligible for a 30% discount on F&B
  • Our Exotic Holiday Package comes at an attractive price for all members
  • No guest fee / entry fee for entertainment programmes at the club
  • Complimentary use of all indoor / outdoor leisure activities

Q: What awards have you won in industry circles? 

A: Best Western Resort Country Club earned the coveted global award for Excellence in International Quality & Standards for the year 2010 and was adjudged the Best Hotel in India. We were among the four best hotels out of 4200 Best Western Hotels in 80 countries across the world.  
Best Western Resort Country Club has also earned the RCI Silver Crown Award for the year 2013 - for Excellence in Resort Quality & Hospitality Services. It gives me great pride to say that we’re winning this award for the second time.

Q: Where is the Best Western Resort Country Club located?

A: Landing at Delhi International Airport? You can look forward to an unhurried 45-minute drive towards Gurgaon. From the Rajiv Gandhi circle in Gurgaon, continue along the Delhi-Jaipur highway. At the 55km milestone turn left – you won’t miss the Best Western Resort Country Club sign. That’s how simple the directions can get.

The first thing that strikes you out here is the tranquil peace and quiet, in a setting that’s lush green and cool – with no hint of the city’s stress points and pollution. If there’s just one way to describe the setting, it’s picturesque. And if there’s one way to describe what you can do there – I’d say plenty. It’s just the place for holidays, weekend getaways, parties, weddings, conferences and more. You will really see the advantages of our club membership from Day One. 

Q: Finally, can you share a life-skill guideline with us ?

A: My philosophy on life is simple and meaningful: No detail is too small, and no effort is too big.

There’s more information here on the Best Western Resort Country Club.

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