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MEMBER PROFILES

Mahindra Holidays and Resorts India Limited

Club Mahindra Holidays

Mahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company’s flagship brand ‘Club Mahindra Holidays’, today has a fast growing customer base of over 147,000 members and 40 beautiful resorts at some of the most exotic locations in India and abroad.
 
Over the last decade, MHRIL has established itself as a market leader in the family holiday business. The company has followed a two pronged strategy – rapidly increasing its bouquet of resorts to provide more variety in holidaying options and enhancing its service levels to its members to provide delight at every point of interaction.

All MHRIL resorts are totally geared to cater to a variety of holiday needs and experiences in all areas of operation, from housekeeping to food & beverage to holiday activities. Creating and managing the holiday experience is a core strength.

Mission
The Company's mission is Good Living. Happy Families.

Flagship brand

At Club Mahindra, last 16 years have been spent perfecting and delivering the happiest family holidays. When a family comes on a holiday Club Mahindra knows exactly what they long for – fun, enjoyment and precious moments of togetherness. With Club Mahindra Holidays you will enjoy 7 days of fabulous holidays every year at some of the best holiday destinations across India and the world, year after year for 25 years. MHRIL is the fastest growing timeshare brand outside the U.S. With 40 resorts in India and abroad, the brand has a rapidly growing member base. Today this numbers over 147,000 families.

Awards and Recognition
As India’s leading leisure hospitality provider we have received many awards and recognition for our products and services.

  • ‘CSI 2011 Awards for Excellence in IT' for the Travel and Hospitality Sector.
  • The President’s Club Award from RCI
  • World's first Vacation Ownership company to have a COPC certified Member Relations Centre .
  • Club Mahindra Lakeview Munnar received the TEN YEAR Award for consistent recognition as a RCI Gold Crown Resort award winner from 2000 – 2009
  • Mahindra Holidays is the world’s first Vacation Ownership company to be ISO27001 Certified.
  • Best Socially Responsible Resort - Club Mahindra Snowpeaks, Manali
  • Superbrand ‘09  (Consumer Validated) and Business Superbrand ‘08
  • Avaya GlobalConnect Customer Responsiveness Award
  • World’s first hospitality company to be PCMM level 3 assessed
  • Membership fulfillment systems ISO: 9001: 2000 certified
  • 12 Club Mahindra resorts have received the RCI Gold Crown award for superior service based on guest ratings and feedback.
  • Hygiene Systems certified by BHC Netherlands

Resorts

  • Club Mahindra, Ashtamudi
  • Club Mahindra, Binsar
  • Club Mahindra, Coorg
  • Club Mahindra, Corbett
  • Club Mahindra, Dharamshala
  • Club Mahindra, Gangtok
  • Club Mahindra, Gir
  • Club Mahindra Varca, Goa
  • Club Mahindra, Jaisalmer
  • Club Mahindra, Kumbhalgarh
  • Club Mahindra, Munnar
  • Club Mahindra, Naukuchiatal
  • Club Mahindra, Nawalgarh
  • Club Mahindra, Ooty
  • Club Mahindra, Mashobra
  • Club Mahindra, Udaipur
  • Club Mahindra, Manali
  • Club Mahindra, Thekkady
  • Club Mahindra, Tungi
  • Austria
  • Bangkok-Citadines
  • Bangkok-Grandtowerinn
  • Hillcountry Kodai
  • Kuala Lumpur
  • Poovar
  • Yercaud
  • Club Mahindra, Mussoorie
  • Pattaya
  • Club Mahindra, Kanatal
  • Club Mahindra, Emerald Palms Goa
  • Club Mahindra, Kumarakom
  • Club Mahindra, Mahabaleshwar
  • Zest, Masinagudi
  • Zest, Swamimalai
  • Zest, Ooty
  • Zest, Kodaikanal

Easy membership options
In an effort to make the membership affordable, Club Mahindra offers convenience purchase options to its customers. A customer could buy his membership outright or through convenient, affordable, flexible EMI options.

Globe Trot with Club Mahindra
A Club Mahindra membership gets you access to over 6000+ resorts across over 90 countries. Holidaying abroad is made extremely economical – a simple nominal exchange fee paid for in Indian rupees gets you holiday accommodation for the entire family.

Other brands
MHRIL’s  multi brand portfolio includes Zest, another vacation ownership product, Club Mahindra Fundays, a unique employee holiday incentive product, Mahindra Homestays, certified family home accommodation for an authentic Indian experience and Club Mahindra.Travel, a one stop shop for all travel related services.

Mahindra Holidays - the future
As a leading player in the leisure and vacation ownership industry the company strives to enrich people’s lives.

Vision
  • We will be among the Top 5 VO companies of the world in terms of the member base by FY 2016
  • We will offer world class resorts and memorable holiday experiences that facilitates our members holidaying every year across a range of destinations in India and abroad
  • We will create wealth for the Stakeholders by providing Good Living to our customers and be a Responsible Corporate Citizen
  • We will ensure Service Excellence and Employee Pride through the adoption of Innovative and Customer centric practices that will make us one of the world's most admired companies

For more details visit: www.clubmahindra.com

 

 
 
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Value Statements
  Mission & Vision with a long term perspective
 
AIRDA Advantage
  Mutually supportive body that represents the industry at government and policy making levels
 
Benefits for Resort Owners
  Industry partner, conscience keeper and business catalyst
 
Benefits for Consumers
  Information and guidelines to make the right timeshare decisions
 
Code of Ethics
  What it means to be fair, transparent and consumer oriented
 
Becoming a Member
  Information and contact details